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Privacy Policy

Last updated: May 8, 2026

This Privacy Policy explains how NioLeads ("we", "us", or "our") collects, uses, and shares information when you use our website (including nioleads.com), Adobe Express add-ons, and AI-powered creative tools (collectively, the "Services").

If you have questions about this policy or your data, contact us at help@nioleads.com.

1. Services covered by this policy

  • Public website: pages, forms, support content, and policy pages.
  • Adobe Express add-ons: apps inside Adobe Express, including sessions initiated from those add-ons.
  • AI creative tools: text-to-speech, AI image generation, AI video generation, and related prompt-to-output workflows.

2. Information we collect

2.1 Information you provide

  • Support requests: your email address, message content, screenshots, and attachments.
  • Prompts and inputs: text prompts, voice settings, image/video settings, reference materials, and other generation parameters you submit.
  • Generated outputs: generated audio, images, videos, previews, metadata, and related files needed to deliver the Services.
  • Billing context: order identifiers and account/session identifiers needed to connect purchases, credits, subscriptions, and refunds to the correct user or billing session tied to your add-on account.

2.2 Information collected automatically

  • Usage data: pages viewed, features used, generation activity, timestamps, and credit usage.
  • Device and diagnostics: IP address, browser type, operating system, error logs, and security events.
  • Cookies and similar technologies: essential cookies, preference cookies (such as theme), and analytics cookies where applicable.

2.3 Information from third parties

  • Google Sign-In: account identifiers supplied via OAuth/OpenID (`sub`, email/name where consented), used only to operate add-on-backed features.
  • Paddle: purchase metadata, subscription state, and refund/payment status. We do not store full payment card details on our servers.
  • Service providers: infrastructure, storage, security, analytics, and third-party AI providers that process data on our behalf.

3. How we use information

  • Provide and operate the Services, including AI generation and delivery of outputs.
  • Manage billing, including credits, subscriptions, top-ups, refunds, and fraud prevention.
  • Improve quality, including performance, reliability, UX, and output quality.
  • Provide support, including troubleshooting and responding to your requests.
  • Protect safety and prevent abuse, including enforcing our acceptable use rules and NSFW restrictions.
  • Comply with law, enforce our Terms, and respond to lawful requests.

4. Content moderation and safety

To enforce our Terms and acceptable use rules, we may use automated systems and limited manual review to identify abuse, policy violations, security threats, and prohibited content. This may include reviewing prompts, uploads, and outputs for NSFW content, sexual content involving minors, non-consensual intimate imagery, attempts to bypass safeguards, and other prohibited uses.

If we detect violations, we may block generation, remove content, restrict access, suspend accounts, or take other actions described in our Terms.

5. How we share information

We share information only as needed to operate, secure, and improve the Services, including with:

  • Hosting, storage, and security providers such as cloud infrastructure vendors.
  • Payment providers, including Paddle, for checkout, billing, and refunds.
  • Third-party AI providers that process prompts, inputs, and outputs on our behalf.
  • Professional advisors where necessary for legal, accounting, or compliance purposes.
  • Authorities or other parties when required by law or to protect rights, safety, and security.

We do not sell your prompts, uploads, or generated outputs to third-party advertisers.

6. Data retention

We retain information for as long as needed to provide the Services, maintain billing records, prevent abuse, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and context.

7. Your choices and rights

  • Access, correction, or deletion: contact us at help@nioleads.com.
  • Cookies: you can control cookies through your browser settings. Some features require essential cookies.
  • Marketing: if we send marketing emails, you can unsubscribe using the link in the email or by contacting us.

8. International transfers

Your information may be processed in countries other than your own. We take reasonable steps to protect data in accordance with this Privacy Policy.

9. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

The Services are not intended for children under 13. If you believe a child has provided personal information, contact us at help@nioleads.com.

11. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.

Contact

Questions about privacy can be sent to help@nioleads.com.